Showing results for 
Search instead for 
Did you mean: 

Unable to manage network via app or IP

New Contributor

Using Ruckus network with 2 APs at home. I think we may have had a power surge overnight that did something to our ruckus network. I got a notification on my phone that it had identified a rogue network that was named the same thing as my xfinity router. When I went into the ruckus app on my phone to troubleshoot, it said it was unable to manage / unable to reach the network . I turned off both the router and the ruckus. Waited 2 minutes. My Plugged the router back in. Waited 2 minutes. Plugged the ruckus back in. And deleted the ruckus app — thinking it could be caching something and causing an issue. Reinstalled the app and now I can’t log back in. So now I can’t see my network at all in the app. When I’m on my phone, I see my wifi network. It seems to be working, but also seems to be slow and intermittent, so that makes me think something isn’t right. I tried going through the on my phone browser and it just spins and never loads. I’d like to be able to log into the app and see my network/APs, but can’t. Any thoughts as to what might have happened/how I can resolve the issue?



Hi chaseglenn


Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS Wi-Fi network is not working after a power surge and there is a slow and intermittent connection.

For unleashed password, you could try different combinations of passwords as described in the below guide:

This issue may happen when the Switch starts running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage/spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/spikes most of the time, this is a known issue for Lennar home users.


An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

  1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

  1. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

If you can access the Command line should look like this:

ICX7150-C12 Router>

  1. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command


show version

copy flash flash secondary 

boot system flash secondary yes 


(Please share the output screenshot of the ‘show version’ command)



ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

II) Or WEB access option


  1. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Hi chaseglenn

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.


Best regards,

Imran Sanadi

Lennar Home Community.