Hi @Sre25317
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering Wi-Fi connectivity issues via RUCKUS device.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
It was previously operational. It stopped working after a contractor came and removed a Nielsen TV ratings box that was plugged in nearby.
Hi @Sre25317
Thank you for the response and the detailed information.
Based on the current LED status, the RUCKUS Switch appears to be in a normal state. However, I see 2 ethernet cables plugged into incorrect ports. Please unplug them and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability after sometime.
Let me know how it goes.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
