Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[nsmith2]

Hi Imran, I tried logging via the Ruckas App again this morning and it has failed again the same as before!
I don’t understand as I had got it working yesterday evening after initially logging via my laptop ?
Could you please Advise ?

[Imran_ruckus]

Hi @nsmith2 

Greetings!

Thank you for your response and the update.

Could you please share a screenshot of the error you’re seeing when attempting to log in to the Unleashed application?

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

How do I share a screenshot?
I explained yesterday I cannot respond to your email ?

[Imran_ruckus]

Hi @nsmith2 

Thank you for the response.

Apologies for the inconvenience.

Please log into your RUCKUS Community Forum Account and post your queries from there or attach the pictures. Below are the screenshots.

Please help me with the queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Hi Imran, I am logged into my Ruckus account via my mobile phone, but it does not give an option to attach a picture !

The app states ‘Login failed, destination IP is not a unleashed IP’

But the IP address, password etc are 100% correct !