Title: ICX7150-C12P from Lennar Home – Some Ports Dead, Need Replacement Advice

[hank_wang_7zv8w]

Hello,

I have a Ruckus ICX7150-C12P switch that came with my Lennar home. Recently, several of the ethernet ports stopped working — when I connect a computer, there is no link light and no connectivity. The uplink ports still work fine, so it seems like a partial hardware failure.

Device info:

Model: ICX7150-C12P (12-PRT POE+ COMP 2X1G SFP+)

Thank you very much for your help.

[Mayank]

Hi hank_wang_7zv8w

Thank you for reaching us.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

Link of the post in Lennar Homes page in portal:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Thanks,
Mayank

[Imran_ruckus]

Hi @hank_wang_7zv8w 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch ports not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that this is a software-related issue that can be resolved through troubleshooting and does not require hardware replacement.

In many cases, the Switch ports may have entered a disabled or “off” state. To verify and resolve this, I recommend following the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Kindly go through the article and let me know the outcome.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @hank_wang_7zv8w 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @hank_wang_7zv8w 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support