The ruckus device stopped working after updating my internet

[Kayboy067]

My ruckus stopped working and the green light under the port is amber and the two access points light connected to the ruckus are off so I need help with it. Thanks 

[Imran_ruckus]

Hi @Kayboy067 

Thank you for the response and the information you shared.

As your RUCKUS ICX-7150-C12P Switch is not powering up. 

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged. 

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please help me know the answers to the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kayboy067]

But this is frustrating and I feel this Ruckus of a thing is fraud because this is same response you kept telling everybody with this same issue and yet not reasonable solution given. All the options you mentioned above I have tried before submitting my request to the community to see if I could get help. None of the options you gave works and do you think the numbers of cord I bought and more so a home of less than 3 years so all my switches are working fine so the problem is with the junk you supplied to us and you people are hiding under this community bull**bleep** to defraud us. So sad! 

[Imran_ruckus]

Hi @Kayboy067 

Thank you for the response.

Please note that as a part of our process, we must assist with the troubleshooting steps and work on the workaround based on the issue to check, and resolve the same.

If you have followed the steps mentioned in my last post,

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and a VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Kai 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Kayboy067 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kai]

 

Hello,

1. It was working before I had a power outage.

2. There are no lights on

3. my internet is stable

4. I have one access point

this came with the house when I bought it.