The Ruckus 7150 is not powering on

[Thaddeusnboyd]

The Ruckus 7150 is not powering on, This happened late this afternoon with no warning. It affects the 4 switches in my home. Request assistance and replacement. Ruckus Networks Support Case 01475774

[Thaddeusnboyd]

This has gone on for 4 days now, with little to no support, one or twice a day responses, every day is a degradation of services, need to have resolved. Is there support from anyone who can authorize replacement of device immediately? 

[Imran_ruckus]

Hi @Thaddeusnboyd 

Greetings of the day!!!

Thank you for sharing the requested information.

Apologies for the delayed response as I was on a planned leave.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.