Television freeze

[nicco_06]

I have the RUCKUS wifi extenders for about 4 years.  Currently televisions are freezing and indicating no internet connection.  ISP says router is working good.  All devices are connected to RUCKUS, its about 20 devices. Could this be the problem?  I have the following version Ruckus R550 Indoor Wireless Access Point NO Subscription (901-R550-US01)..Is there any type of troubleshooting I can perform?

[nicco_06]

Not sure how to get to the dashboard.

[Imran_ruckus]

Hi @nicco_06 

Thank you for the information you shared.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/ 

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22 

OR

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.