Switch problems (potentially)

[kaz]

Since swapping our 7150 C12P with a replacement sent to us by Ruckus, things had been working. It worked out of the box without setup, and I didn't bother updating the firmware or changing the settings, partly because I didn't have the passwords and stuff to log into the system. In recent days, our phone calls have become very choppy or dropping (we use a Wifi booster because we get no Verizon signal here) and the internet speeds are dropping drastically. Speedtest will show 1 Mbps for several seconds before ramping up to a mere 80 Mbps (we get at least 200-400 Mbps depending on the place in the house). I'm thinking it might be because the settings on the 7150 switch are generic from the last user or factory and need to be optimized. Please advise.

[kaz]

The replacement switch isn't responding to user log in. Doesn't that imply it wasn't shipped with factory default settings? Shouldn't we address that first before jamming into the company policy? Maybe someone at the company made a mistake?!

[Imran_ruckus]

Hi @kaz 

Thank you for your response.

From your description, the issue appears to be related to slow internet connectivity on the Access Points. This can be influenced by several factors, such as the distance between devices and the APs, wireless interference, and environmental conditions.

To rule out any configuration-related issues, we recommend performing a factory reset of the Access Points and setting them up again.

Regarding switch login access, the username and password can be reset using a console cable connection. Please refer to the guide below for steps to establish console CLI access. Kindly note that a Windows laptop may be required for this process. If you encounter any difficulties, you may consider seeking assistance from a local technician.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Once you have access to the console CLI, please let me know, I will assist you with resetting the switch credentials.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kaz]

I was able to reset the switch using my mac and help of AI. I then did a factory reset and updated some settings. Now things are working again. The access points were fine.

[Imran_ruckus]

Hi @kaz 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support