Switch issues

[Jjustice]

I have tried resetting my switch several times as other posts have suggested and all I have gotten were flashing amber lights every time. There is still no power too my AP on my ceiling either. 

this issue came after a power outage. I’m not a very tech savvy person and I’m very frustrated that there is no actual support I can call too walk me through fixing this issue besides this forum. 

[pinky_ruckus]

Hello @Jjustice ,

Thank you for the response.

I understand that you have completed reset on the Switch.

 As the reset was not performed successfully, the only option is to perform Software recovery.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jjustice]

I have already completed the software recovery as well which still failed. I used both Ethernet as well as USB C cable as stated in the instructions I was sent. 

[pinky_ruckus]

Hello @Jjustice ,

Thank you for the response.

From the response shared, I could see that you have tried to performed software recovery  and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Jjustice ,

Thank you for the response.

From the response shared, I understand that the reset has been performed already.

Also, you were facing issues while performing software recovery.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.