08-19-2024 10:58 AM
We have not been able to use anything WiFi enabled towards the front of our house for the last few weeks following a power outage.
I have unplugged, reset, upgraded everything I can think to get it to start working again but nothing has worked.
I saw a thread about my same issue but it was unresolved.
I do not have a laptop that I can use to hook up to the router. So that’s not an option to trouble shoot.
I found my IP address and tried logging in but none of the admin log in/password combinations allow me to get in to try to change what the thread was saying to do.
here are some pictures of what I’m seeing.
09-02-2024 05:41 AM
Hi @AshATexas
Greetings!
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Thank you.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community
08-22-2024 08:16 AM
Hello @AshATexas ,
Thank you for the response.
I am glad to know that the issue is fixed by now.
I understand that you were able to login to the GUI of the Switch through web browser using the Switch Ip address.
As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:
Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.
Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.