CommScope RUCKUS Community Forums

nimittsarda · ‎02-24-2023

We had a power outage recently after which the AP points do not boot up. I connected my laptop to the Ruckus ICX 7150-C12P Switch via putty but the switch remains in "boot" mode. I tried booting from primary and secondary partition but for both it says corrupted.

So I followed instruction in this link to try and install new image, however now I am stuck at "host 192.168.0.2 is not alive" I set all the required environment variables (as can be seen from the snip below). Please help!

printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

nimittsarda · ‎02-27-2023

Please see attached

Imran_ruckus · ‎02-27-2023

Hi nimittsarda

Thank you for sharing the requested information and pictures.

Based on the troubleshooting done, and we confirmed after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

nimittsarda · ‎02-27-2023

Thank you Imran, I will ask for replacement.

nimittsarda · ‎02-27-2023

Imran RMA support case is asking for the serial number, I am not sure how to get that. Can you please help?

Imran_ruckus · ‎02-27-2023