My home is 2 years old and have had no major issues to date with the Ruckus performance. Following a storm last week our internet through the Ruckus has been weak. While basic internet functionality, such as google, yahoo, etc., is performing as expected other apps such as YouTube, SportsCenter, etc. are not loading. When I bypass the Ruckus and connect directly to the ATT modem all apps perform as expected.
The dashboard shows the switch as disconnected and when scanning my active connections I don't see an IP address for the switch on the scans. I've also attempted to update the switch firmware but can't seem to get that to work either as I get a "fail" message. The lights on the switch all show green for those that are lit. I did not see any amber colored lights.
Question 1: is the switch the root cause for the poor performance specific to the YouTube, SportsCenter, etc. apps?
Question 2: Is there a way to troubleshoot as the guidance provided on other, similar, posts has not led me to success.
Thanks,
Kevin
Hi @kdaviduke
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared, and please refer to the below description as an answer to your queries and how to fix/troubleshoot this issue.
This issue may happen when the Switch starts running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
There are multiple ways to fix this issue as described in below steps:
Please follow the below steps:
1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
If you can access the Command line should look like this:
ICX7150-C12 Router>
3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'
Note: Hit Enter to accept each command
enable
show version
copy flash flash secondary
boot system flash secondary yes
(Please share the output screenshot of the ‘show version’ command)
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
There are Two ways to fix this issue:
I) How to Fix Routing code issues on Lennar Home users via CLI
II) Or WEB access option
4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.
How to console in the ICX-7150-C12P
Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
Lennar Home Community.
