Switch and AP problems

[Aromero]

I had a power surge in our neighborhood last year and ever since my access points haven’t been working. Tried resetting the modem but still no luck, tried a number of things and no luck. How do I fix??

[pinky_ruckus]

Hi @Aromero,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working after the power outage. 

Could you please let us know the answers to the below queries to assist you better?

1.    On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.    May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Aromero]

[Aromero]

we have a total of three APs

Im trying to add picture of switch, although its saying file is too large. 

[Aromero]

I have a total of 3 APs 

Trying to add picture of switch, but not working/loading due to file size. its one picture, I do not understand why its saying its too large.