Switch and AP down after power glitch

[nataliebear04]

We had a power glitch and the switch and access point are completely down. This happened in the past and I used to be able to reset but not this time. AP has no power from the switch. I tried to reset the switch but all lights are stuck blinking amber continuously. Tried to console in with no luck

[Jayavidhya]

Hi @nataliebear04 

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

you can also drag it to chat.

Best regards,

Jayavidhya

Lennar Home Community

[nataliebear04]

Hi Jayavidhya

Here is the image. Same result as putty 

 

[Jayavidhya]

Hi @nataliebear04 

Based on the troubleshooting done, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community