Switch and AP down after power glitch

[nataliebear04]

We had a power glitch and the switch and access point are completely down. This happened in the past and I used to be able to reset but not this time. AP has no power from the switch. I tried to reset the switch but all lights are stuck blinking amber continuously. Tried to console in with no luck

[Jayavidhya]

Hi @nataliebear04 

To solve this issue please try to do software recovery process and let us know the result.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[nataliebear04]

Hi Jayavidhya,

I’ve already tried to do this and was not able to console in. Nothing happens when I try to console in. Tried multiple cables and dongles with no luck with the console. 

 

[Jayavidhya]

Hi @nataliebear04 

Thanks for your response.

Please download the Mobaxterm application (Mobaxterm is a putty-like tool with a slightly different interface) and perform the same steps again.

Below is the link to download the MobaXterm application:

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

For MacOS system like like MacBook we can access from the terminal of the device without having to install a tool.

For Telnet access:

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[nataliebear04]

Hi Jayavidhya,

I tried using MobaXterm and I get same result as the putty session. Nothing is displaying. 

[nataliebear04]

Hi Jayavidhya,

not sure if you saw my last reply but mobaxterm did NOT work. Please help resolve this as soon as possible because the network is down.