Swich ICX7150-C12P is stopped working after a power outage.

[KVPRAO]

There was a temporary power outage in our area on 6/20/23. Ruckus switch ICX7150-C12P stopped working after the power outage. A similar issue happened a year ago when a technician from Ruckus replaced a file and said the issue would never occur again. There have been no issues after that until this latest one when following a power outage the switch simply is not working. Power light is on and that is it. Nothing happens when trying to reset it. Any help would be highly appreciated. Thanks in advance.

[Imran_ruckus]

Hi @KVPRAO 

Thank you for the response.

Please make sure, you have completed step 1 to configure your Computer’s IP address.

Please note, the Computer’s IP address, this must be statically assigned to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require to configure the computer with the same subnet.

Without configuring this IP address, Switch will not respond. (Please refer to the below screenshots for more information)

And please share Clear screenshots as the picture you shared is not visible properly.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[KVPRAO]

This is precisely the reason I said that you expect your retail customers like me to have a diploma in network engineering which I don't have.  I am not technical enough to do all that all by myself so I need help with walking through the steps.  Appreciate your help.

[Imran_ruckus]

Hi @KVPRAO 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And please note that this forum is on best effort basis.

We have tried to create the guides as non-technical as possible and step-by-step so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @KVPRAO 

And also please make sure you have connected your Switch to a power outlet and keep it ON during the software recovery process.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @chaitanyaamin1 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @KVPRAO 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.