Super slow wifi

[ashleedif]

To preface, I do not speak technology. But I spent over 10 hours yesterday trying to fix this issue on my own by reading this forum and other Ruckus documents.

The past two weeks or so, my internet has been extremely slow (webpages very slow to load or not loading at all, Hulu will not stream, etc.). I have checked with my internet provider (Spectrum) and confirmed that their equipment is working properly.

I have three APs throughout the house and 1 switch (Ruckus ICX 7150-C12P). All of the cables to the switch show a green light. For most of the day yesterday, the power lights to all APs were green, and the CTL was off completely. This morning, the CTL light for the master AP and 1 other AP is yellow, but for the third AP it is off.

My unleashed dashboard shows that the switch is disconnected. I spent most of yesterday following instructions to reconnect it, but am unable to do because I cannot find the switch IP--and, I already tried locating the current switch IP using these instructions: How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications...

Can anyone please help?

[ashleedif]

I just followed all of those steps, but there is still no Ports (COM & LPT) section in the Device Manager:

[Imran_ruckus]

Hi @ashleedif 

Thank you for the response and the update.

Could you please share a picture showing the console cable connections between the Switch and the Laptop?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ashleedif]

I bought a new USB to USB C cable and was able to find the COM port details (mine is COM3). I then opened Putty and configured Putty like this:

Then I selected "Open" and saw only this (with no writing at all):

When I hit "enter" I see this, and then it freezes and does not allow me to enter a password (also, I'm assuming my username and password for this should mirror the one for my Unleashed account?):

I have the same issue when I try from MobaXterm:

[Imran_ruckus]

Hi @ashleedif 

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to log into the Switch on the web browser using the default credentials?

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @ashleedif 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community