Stuck in red light, fail mode.

[Indravadan]

I had trouble with subjected  device about four wks ago, stuck in red light. Recommended to do ‘ factory reset’ which I did but didn’t clear. Finally I unplug Ethernet cable from the switch and that helped cleared the red to green. However it is intermittent. Every three- four days doing the same thing. I already did multiple times. I think this device is not working correctly. It has definite some bugs or component gets overheated and then locked into failed mode. 

I need you to replace with brand new one under warrant, no charge.

. This is a master device which is giving a trouble.I have two of the units in my house. One is slave and one master. 
Thank you very much.
s/n 332072012864