Stuck in boot mode

[Juristicone]

I have a RUCKUS ICX 7150 stuck in boot mode.  I have tried to reset it.  I am technically challenged. Who can I call to come to the house and fix this issue?  

[pinky_ruckus]

Hi @Juristicone ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Juristicone]

Thank you. I cannot fix it myself.  Is there somewhere in Tampa I can take it?  

[pinky_ruckus]

Hello @Juristicone ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran 

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Juristicone ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.