Struggling with Ruckus ICS 7150-12p

[echo_81]

We had a recent power outage in our Lennar complex and the access point within the home (and one of the neihbors) were not working. My neighbor was able to power reset and up & running.

I have been able to power reset these systems and they reboot effectively. This time it has not worked and  seems that my Ruckus ICS 7150-12P is stuck in boot mode with an orange light for SYST and a green light for power.

Its been almost 2 weeks with me struggling with this thing. I spent hours looking over similar posts about this topic and following the tips - I have tried resetting the device following the video from Ruckus literally tens of times. Following reset process, the "orange lights flash for hours" and nothing happens.

I have attempted the putty/MobaXterm process with usb-c & ethernet connection to no avail - can't seem to put in a "com" from the "ports" - yes tried different pcs and cables.

Frankly, all this has led to me wasting hours and at this point it is beyond my understanding and abilities.

Can someone please explain to me how to get this device out of boot mode and working. Please do not refer me to another post I have looked over the other posts on this form and it has not led to any success.

Thanks in advance.

[Imran_ruckus]

Hello @echo_81 

Greetings!!!

I hope this message finds you well.

Thank you for the information you provided. 

Apologies for the inconvenience. I would like to inform you that, as of November 2022, RUCKUS will no longer provide support for Lennar Homes customers through phone, email, or remote sessions. Support will now be exclusively offered through our community forum only. 

Which operates on a best-effort basis. Please note that there is no escalation policy for this community support model.

Additionally, RUCKUS does not offer on-site technical support for Lennar Homes. 

We have made efforts to ensure that our guides are as user-friendly as possible. We encourage you to follow these guides and proceed with troubleshooting.

Should you encounter any issues or errors, please share screenshots or provide details of the problem, and we will assist you as best as we can to resolve the issue.

Thank you for your patience and understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @echo_81 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @echo_81 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @echo_81 

Greetings!!!

I trust this message finds you well.

I kindly request an update on my previous private chat.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community