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Strong Signal to access points- weak internet strength

New Contributor

Hi All,

I have been trying to reach some type of support for some time now, however that has not been working. Hoping someone can help.

I have a Lennar home with multiple access point and a Ruckus 7150 Switch. When I moved in, I had a rented modem/router combo. I tried to switch to my own modem/router combo and instantly ran into connection issues so I went back to the mediacom router/modem combo. 

I remember I logged into the Ruckus portal of some sorts awhile back, but dont remember why. 

Now, I have strong signal from each of the access points but they either dont have internet or it is limited. I tried to find the IP for the switch and even downloaded the IP program. The program was unable to find the IP for the switch. I have restarted the switch. 

I am concerned the cables are not connected correctly and I am also concerned there may be an issue with the management side of the switch. This is way out of my comfort zone. If there is a service that comes out to fix this stuff, I would happily take it. If not, is there someone in this group that can help me please? Im reading forum after forum and my issues dont seem to line up. 

Thank you,