Spotty Reception during phone calls.

[Ciera]

My reception is spotty when making phone calls. I work from home, and are hooked up to the Ruckus Unleashed router and it says I have internet connection, but my reception is spotty. It takes forever to load my apps to the computer , such as Microsoft outlook and Google Chrome. Sometimes when I unplug my internet and restart my computer, I can’t get things to load or “connect” back to the Rucks until hours later. Please help! 

[Imran_ruckus]

Hi @Ciera 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ciera]

Yes, it is a Lennar Home Ruckus Unleashed. 

[Imran_ruckus]

Hi @Ciera  

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with a spotty connection.

Is your Switch connected to the RUCKUS Unleashed system?

To check the same, please log into the Unleashed system and share a screenshot showing the below information.

Please share the requested information and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ciera]

How do I access this? I’ve never seen this image, so I am not sure where to look for it. Thank you