Sonos not connecting to Ruckus router

[MrTners]

Spoiler

Hi, 

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: 

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication
 

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control” 

Can I get help in configuring the network to allow the Sonos to connect? 

[MrTners]

Also, the video you linked said there would be no password needed for the configure me network, but there is on my device 

 

[Imran_ruckus]

Hi @MrTners 

Thank you once again for your response and the update.

If configure.me-xxxxxx prompts for a password, please try entering the Serial Number of the Access Point, which can be found on the rear sticker of the device.

If that does not work, we recommend using a web browser on your laptop to connect to configure.me and proceed with the factory reset process.

For your reference, here is a video guide:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know how it goes or if you need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

That password did not work, and neither does the admin password. This is the same on my PC as well. Also, the network disappears from the list in under a minute. It seems that this path does not work. How should I proceed? 

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and the update.

Please try connecting to configure.me-xxxxxx on your laptop immediately after pressing and releasing the reset button on the Access Point. If there is any delay, the configure.me network may disappear before the connection is established.

Kindly give it a try and let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

I cannot connect because the password does not work.