Sonos not connecting to Ruckus router

[MrTners]

Spoiler

Hi, 

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: 

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication
 

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control” 

Can I get help in configuring the network to allow the Sonos to connect? 

[Imran_ruckus]

Hi @MrTners 
Greetings!

Thank you for your response and the update.
Apologies for the inconvenience caused.

As the next step, we recommend performing a reset on the Access Point.
Please refer to the video guide below for instructions on how to unmount the AP from the ceiling. Kindly start from the 3:30-minute mark for the relevant steps:
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Let me know how it goes or if you require any further assistance.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

I do not have the key to release the pin and nothing I have tried seems to release it. Used a nail that fit in the hole, but it still will not release. 

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and the update.

You may use a paper clip or any thin, pointed object to assist with the reset process.

However, if you're still experiencing difficulty, we recommend seeking assistance from someone locally or consulting a local technician.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

Okay, I was able to factory reset the access point. It looks to be powered on again. I cannot access the configure me network on my phone, as it disappears within a minute of it appearing in my available networks. What should I do? 

[MrTners]

I do see the default IP address printed on the back if that would be helpful