RUCKUS Forums - Re: Sonos not connecting to Ruckus router - Page 4

MrTners · ‎07-11-2025

Hi,

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said:

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control”

Can I get help in configuring the network to allow the Sonos to connect?

Hi, I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: “In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are usingSetting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:Wifi mode should be set to b/g/nDon't set the wireless channel to Auto ( Set it to 1,6, 11)Change 2.4 GHz bandwidth to 20 MHz only.Set security type to WPA/WPA2Band Steering should be enabledUPNP should be enableQoS turned it offIGMP Proxy turned it OffIGMP Snooping turned it onFast Roaming, Beamforming and Wireless Isolation should be OffTurn off Firewall / Disable Block Internet Access / Disable Parental Control” Can I get help in configuring the network to allow the Sonos to connect?

Imran_ruckus · ‎07-21-2025

Hi @MrTners

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎07-23-2025

Hi @MrTners

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

MrTners · ‎07-23-2025

Hi Imran,

Sorry for the delay. I have not been at my house for a while. I will work through the above this morning and respond with an update as soon as I can.

Thank you again for your help

MrTners · ‎07-23-2025

Hi Imran,

I cannot detach my router from the ceiling, and I cannot access the reset button. What should I do?

MrTners · ‎07-23-2025

Hi Imran,

I also downloaded an IP scanner on my iPhone where the results came back with this:

does this help at all?