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Some of the devices are not connecting after power outage

pjavvaji
New Contributor

Some of the devices are not connecting after the upgrade. I followed the instructions mentioned below article and switched SPR to SPS but the issue still exists.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connectivity-issues-still-oc...

 

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

 

 

24 REPLIES 24

Zairah
RUCKUS Team Member

@pjavvaji  

Could you please confirm from which version you attempted to upgrade?

Is the switch not connecting to Ruckus Cloud / Smartzone or it is not accessible at all even via console?

Please mention if there is any error message seen.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

It is accessible from the console and putty.

pjavvaji
New Contributor

switch is accessible from console. I am trying to upgrade to 08.0.90k 

Zairah
RUCKUS Team Member

Please give us brief where the devices are not connecting after the upgrade and what error message is it showing?

Also, match the configurations of switch post upgrade with the back up configurations.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next