Solution for Ruckus ICX 7150-C12P

[jrnika]

Our Ruckus ICX 7150-C12P went into boot mode for some reason and would not power anything in our smart home.  We contacted Ruckus and they referred us to this forum.  Posts for the same issue suggested repeatedly resetting the device (recommended 12-30 times) and this did not solve the problem.  We called Lennar Home Support and were referred back to this forum, which was of little assistance in solving the problem.  My wife took the Ruckus ICX 7150-C12P to the IT manager at her place of work and he was unable to get the device out of boot mode.  For those of you who are experiencing similar issues, be aware neither Ruckus nor Lennar Home Support will be of any use when assisting you in getting your smart home functioning again.  What worked was replacing the Ruckus ICX 7150-C12P with a Netgear Nighthawk RS300 tri-band WiFi 7 router and a Netgear GS380EPP PoE ethernet plus switch.  Both were simplistic to set up and restored WiFi throughout the house in addition to powering our Lutron and Ring systems.  Our smart home is smart again and the two devices were also significantly less expensive than replacing the Ruckus ICX 7150-C12P.  I hope this post saves some of you from the frustration we experienced when seeking assistance from both Ruckus and Lennar Home Services.

[pinky_ruckus]

Hello @jrnika ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that your Ruckus setup was not working and the issue was not resolved.

We are happy to assist you in getting the switch working again. If the troubleshooting steps do not resolve the issue, we would be more than happy to provide a replacement switch under warranty at no additional cost.

Could you kindly confirm if you have followed any troubleshooting steps in addition to performing a hard reset of the switch?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.