Slow Internet speeds vs. what I am paying for

[hahn0122]

I am paying for 1300 Mbps internet speeds from Xfinity.  Speedtest is showing that I am actually getting less than 100 mbps - xfinity is saying everything is fine on their end.  I have a Netgear Nighthawk AC1900 cable modem router.  Went to Best Buy today and their sales guy said it was likely not the Nighthawk that was causing the issue, and likley the access points from the ruckus box.  Is this a normal thing?  Any advice on what I can change to get the internet speed I am actually paying for?  I tried calling Ruckus support, but of course the Lennar homes are no longer supported by their phone support.

[hahn01221]

I have tried responding to this many times but the message is not getting through, clearly.  The speeds are still slow.  download speeds are less than 100 mpbs, and the upload are still less than 30 mbps.  ISP says on their end they are seeing 1300 mpbs like I am paying for

[Imran_ruckus]

Hi @hahn0122 

Thank you for the information.

Apologies, as mentioned previously, we require the output of the requested commands. Without this information, we will be unable to proceed further.

Please follow the steps shared in my previous response and provide the command outputs.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support