cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Download Speeds R710 Unleashed

max_p_eogltxsc8
New Contributor
Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.Image_ images_messages_5f91c3fe135b77e24790df97_43e5db9b2eca36b81d35b46dbdb8f876_RackMultipart20190818868831y92-dc568500-96c2-4610-9714-84fb1bdd684c-743324385.jpg1566155318
379 REPLIES 379

I am using RuckusSpeedflex software and that confirms the spdownload speed problem.   Then I used Fing to test the internet speed. Obviously, there is a problem. The download problem is not the incompatibility of unleashed with Speedtest. There is a real download problem!!!  Come on guys, get this issue fixed already. I’m sure you’re losing customers...  don’t you care?!

If you are using SpeedFlex best to run the SpeedFlex on a wired AP that you are not connected to via WiFi .

I get totally different results using the freestanding SpeedFlex mobile app vs the test built into Unleashed. Neither SpeedFlex test required an internet connection, but the freestanding SpeedFlex app matches what I get from a single connection on Speedtest with a gigabit up/down connection.Image_ images_messages_5f91c47f135b77e247abc907_4500fedc72f44f3e86f3264c65bf6d79_RackMultipart20200222501741bm7-b353710c-aa87-4779-bfc4-3a8499a8b27d-1503152953.png1582398534

Image_ images_messages_5f91c47f135b77e247abcb70_3a9b4cd1c13c507ba2ca2eedbd0f0810_RackMultipart20200222109329ia4-6c9b1e4a-2a6c-4fe6-a871-358dacc2f132-1473517458.png1582398659

richard_martin_
New Contributor III
Earlier today I had a very short phone call with my "Technical Support Engineer" which resulted in the following:

-They've admitted that this is an ongoing issue which they were finally able to replicate in their labs, and promised an updated firmware "soon" to address the problem.  
-Despite asking them not to, they closed my case since my name was added to a larger case including all other users.  

Put simply, felt pretty "blown off", and I'm not holding my breath on any updates.  Pretty frustrating since I'm $$$ invested in a Ruckus Network.  

Good luck all, I'm going to start looking at other WAP options.