Earlier today I had a very short phone call with my "Technical Support Engineer" which resulted in the following:
-They've admitted that this is an ongoing issue which they were finally able to replicate in their labs, and promised an updated firmware "soon" to address the problem.
-Despite asking them not to, they closed my case since my name was added to a larger case including all other users.
Put simply, felt pretty "blown off", and I'm not holding my breath on any updates. Pretty frustrating since I'm $$$ invested in a Ruckus Network.
Good luck all, I'm going to start looking at other WAP options.