Slow Download Speeds R710 Unleashed

[max_p_eogltxsc8]

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

[michael_brado]

Hello,
   SpeedFlex may not be the best utility, from the Unleashed GUI, which is a SpeedFlex limitation.When running on the Master AP, it would be limited by the AP hardware which is not as powerfulas a ZD, and more as additional features have been added, especially in GW mode...

   Can you test with any other 3rd party wifi testing, which should show better thoughput?

[hayward_kong]

OK I opened a ticket
Case ID: 01008252


For those that are also having the problem please open a ticket so that way they don't think it's just an individual issue.

You can open it here at this link:
https://support.ruckuswireless.com/cases/new

Please have your serial number of the Ruckus AP ready too.

And for those that are Lennar Smart Homes users please report the issue to Ruckus directly since this is a big problem for end users.

[hayward_kong]

looks like I'll have to get some kind of AP support contract or have one of my high end clients get one. This is really irritating.  I wonder for Lennar Home owners should have some kind of support contract that comes with buying the home.

Contacting my local ruckus sales rep

[hayward_kong]

looks like I'll have to get some kind of AP support contract or have one of my high end clients get one. This is really irritating.  I wonder for Lennar Home owners should have some kind of support contract that comes with buying the home.

[sergiosoto78]

Already on in!