Hello Patty,
Good morning, I hope you are doing fine, my name is David, support manager.
I apologize for the confusion with the replies in this post, we may have not explaining the processes correctly and the reason we had to do all the steps, just to explain for the sake of information: The POE errors can happen do to a bug found in the old 8.0.60 and 8.0.80 codes, this causes the switch to stop providing power to the RUCKUS wireless access points, in order to fix this, is required to upgrade the switch software version up to 8095 code, so the POE problem does not happen and we can prevent it to come back in the future.
We failed to explain that in order to get to this version, we have to follow an "upgrade path" since the last code is a different build entirely, so the path is 8060 > 8080> 8095. This is the reason Jayavidhya came back to you and asked to upgrade again.
We understand you have tried different steps and have spent a lot of time trying to fix this, so we will proceed with the replacement of the switch and send one with the correct firmware installed, please follow the instructions we will share in the case we have to continue with the RMA process.
Please let me know if you have any questions, I am at your service.
Best regards,
David Chavarria
Technical Support Manager
now meets next
8:00 AM to 5:00 PM MST | Fri & Sat – Off
Support: +1-855-782-5871
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Hi @Patty
To proceed with RMA here I attach the link and follow the below steps.
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.
Please let us know if you have any queries in this regard.
