SONOS SOUND SYSTEM NOT WORKING

[Tewoldeberhane]

I am having trouble connecting my SONOS ONE system to our home. After calling SONOS they directed me to call Ruckus to get the wifi merged to all the modems as one that way the SONOS won’t be confused on where to connect. I need assistance merging the Wi-Fi’s 

[Vásquez_Fer]

Hi @Tewoldeberhane 

Hope you are doing well ! 

The Access Points have already Multicast and Broadcast enabled, therefore the other Sonos device can see each other, now there is another configuration for multicast that you can run, however must be configured via CLI (command line interface), using any external application such a Putty or Mobaxterm, lo let me add the command and the steps.

1: Find the IP address of the Master Access Point, this can be found in , Unleashed Dashboard or unleashed APP , or you can use the next guide to discover your network device's IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2: Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3: You will be requested for credentials which must be the same you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

4: Once you get access you need to run the next set of commands to disabled Directed Multicast/Broadcast.

Command	Explanation
no qos directed-multicast	This prevents the WLAN from converting multicast traffic to unicast
qos directed-threshold 0	This disables BOTH directed broadcast and directed multicast on the SSID. If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.

 SSH to the Master Access Point l ‘IP address’

 Go to enable then AP-Mode

enable 

Ap-mode

 ruckus> enable

ruckus# ap-mode

You have all rights in this mode.

ruckus(ap-mode)#

ruckus(ap-mode)# set qos eth0 directed multicast disable

Directed Multicast ingress packet processing is Disabled on interface eth0

OK

ruckus(ap-mode)# set qos eth1 directed multicast disable

Directed Multicast ingress packet processing is Disabled on interface eth1

OK

ruckus(ap-mode)# set qos eth0 igmp disa

IGMP Snooping is Disabled on interface eth0

OK

ruckus(ap-mode)# set qos eth1 igmp disa

IGMP Snooping is Disabled on interface eth1

OK

ruckus(ap-mode)# set qos eth1 classification disa

QOS processing is Disabled on interface eth0

OK

ruckus(ap-mode)# set qos eth0 classification disa

QOS processing is Disabled on interface eth1

OK

ruckus(ap-mode)#

ruckus(ap-mode)# quit

Your changes have been saved.

Best Regards 

Fernando Vasquez