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Rukus wireless router not powering up

Raghukm
New Contributor

‎08-11-2023 08:38 AM

My rukus routers are not powering up the one in 1st floor and 2nd floor. How to turn them on? As I don't see any power switch 

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16 REPLIES 16

Imran_ruckus
Moderator
Moderator

‎08-11-2023 10:45 AM

Hi @Raghukm 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Raghukm
New Contributor
In response to Imran_ruckus

‎08-11-2023 11:38 AM

Hello imran, the rukus wireless was up and running till 7 30 AM this morning. A power outage after that messed up all the devices. I had these devices for 2 years now

I have an orange and green light on the box near My att router. I am unable to attach picture to this post. Is there any email address that I can share picture?

 

 

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Imran_ruckus
Moderator
Moderator
In response to Raghukm

‎08-11-2023 11:42 AM

Hi @Raghukm 

Thank you for the response.

As mentioned in my previous post, please login on the forum to attach the pictures.

Thank you again.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Raghukm
New Contributor
In response to Imran_ruckus

‎08-11-2023 11:47 AM

Yes, I saw that later and added the photos to my account 

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