Ruckus unleashed

[AngelM1]

ruckus unleashed will not turn on.  Can someone help.  I have call my Internet provider Xfinity and they told me it's not on their end.  

Very Respectfully Angel M.

1979angel.munoz@gmail.com

[AngelM1]

I have tried to factory reset multiple times.  Now it's stays on with blinking amber lights.  I know that there is a nother step after if the reset doesn't work. I tried it about 10 times.   I don't even know where to start.  What website do I need to go to and login input all those codes the guy in the video is putting in.  Is possible to complete erase everything and start all over. I don't have log in and passwords to any ruckus related websites.  

 

[pinky_ruckus]

Hello @AngelM1 ,

Thank you for the response.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

May I please know if you have tried to perform software recovery and let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[AngelM1]

Hello.  I am still having issues.  What do I need to do to get someone to come and assist.  I am not that knowledgeable with computers.  

[pinky_ruckus]

Hello @AngelM1 ,

Thank you for the response.

The issue happened since the Switch went in to the boot mode and this will be fixed once the software recovery is completed.

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best best-effort basis support.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @AngelM1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.