Ruckus Wireless switch internet connectivity issue.

[Velmurugan]

Hello Ruckus Team,

Lennar Home - Internet connectivity issue with Ruckus Switch and Ruckus APs. Internet connectivity is normal with modem and only through Ruckus switch and APs the connectivity issue persist. Tried restarting APs and Internet modem. No change in result. 

This connectivity issue impacts both work and personal tasks. Please help to resolve this issue.

Thanks

Vel

[pinky_ruckus]

Hi @Velmurugan ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started facing this issue?

2)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Velmurugan]

picture without flash light - All ports have green lightpicture with flash light - All ports have green light but not visible. This is just to show list of ports connected to switchRuckus AP located at Basement- Yellow light for 2.4G. Green light for 5G and PowerRuckus AP located at Main Level- Green light on all except AIRRuckus AP located at Upstairs - Yellow light for 5 G, Green light for 2.4 G and PowerOne more picture of Ruckus Switch with all green lights

[pinky_ruckus]

Hello @Velmurugan ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Velmurugan]

Hello Pinky,
I have followed your instruction and still the connectivity issue is not resolved. Please let me know the next steps to resolve the issue.

Thanks

Vel