Ruckus unleashed

[AngelM1]

ruckus unleashed will not turn on.  Can someone help.  I have call my Internet provider Xfinity and they told me it's not on their end.  

Very Respectfully Angel M.

1979angel.munoz@gmail.com

[pinky_ruckus]

Hi @AngelM1,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are not turning on. 

Could you please let us know the answers to the below queries to assist you better?

1)   Was there any power outage before you started facing this issue?

2)     On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[AngelM1]

 

 

 

  

[AngelM1]

No power outage that I am aware of.

Lights are on. (Green and amber)

[pinky_ruckus]

Hello @AngelM1 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.