Ruckus system randomly cycling

[ajc]

My home has  ICX7150-C12-Switch and 2 r510 ap.  The Ruckus system seems to reset randomly.  The ATT fiber router/modem is not as internet is available through ATT.  The switch does not show up in the Unleashed app but the access points do.  I connected my laptop directly to the switch but cannot get pass the login (192.168.1.100) using any of the passwords I originally got from the tech ( super &sp-admin, admin & ruckus). Called Ruckus and they say i must post to forum.  Any assistance would be appreciated.  Home built in 2019.

[Jayavidhya]

Hi @ajc 

Greetings of the day,

If the default credentials doesn't work please try the most common username and passwords ( This is key sensitive so please include capital letters )  

Username:admin password: Ruckus! 

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Also for detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jayavidhya]

Hi @ajc 

Thanks for your response.

Please let us know the LED status of the switch using the below guide. Also please share the image of the switch showing the LED status and the cable connections.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

To perform password recovery please use the MobaXterm app (similar to putty) and follow the password recovery steps.

For MacOS system like like MacBook we can access from the terminal of the device without having to install a tool.

For Telnet access:

nc ‘IP of the device’ 23

For ssh Access:

ssh ‘username’@’IP of the device’

Note: if access to ssh does not work tried the following ssh-keygen -R 'ip address of the device' this generates a public key pair for use when authenticating with a remote server.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[ajc]

Figure 1. Port-side LEDs of ICX 7150-C12P

1. Port status mode selection button   green
2. Port link status mode LED
3. Port speed status mode LED
4. Member ID status mode LED
5. USB status mode LED
6. PoE status mode LED
7. System Status LED    green
8. Master/Slave status LED
9. Software update status LED
10. RJ-45 port 5 RX/TX activity LED (if blinking indicates RX/TX activity)  green on ap cables
11. PoE LED
12. RJ-45 uplink port C1 status LED
13. RJ-45 uplink port C1 RX/TX activity LED
14. SFP+ uplink port X1 status LED (if blinking indicates RX/TX activity)
15. SFP+ uplink port X2 status LED (if blinking indicates RX/TX activity)
16. Power status LED   green
17. Cloud/On-premise-SmartZone management status LED
18. Diagnostics status LED

 cables with white paint are aps, dark blue cable is att gateway, other eth cables are devices (camera, doorlock, etc)master apatt gateway

[Jayavidhya]

Hi @ajc 

Please let us know whether you have tried the password recovery process in MobaXterm app. If not please try the password recovery process and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community