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Ruckus switch not working

IrishDMBF
New Contributor

‎05-09-2023 03:23 PM

I have a 7150 installed by Lennar about 3 years ago. Our power has gone out a few times but we have always been able to get the switch to come back.  I used to call ruckus but now they don't offer support for Lennar by phone.

The switch currently has a green and an amber light on.

Here are the things I have tried based on research on here?

  • Finding its IP address using an IP finder.  No luck
  • Connecting to the switch directly using a USB connection.  The drivers and putty are installed but it won't open on COM1.   The computer I use doesn't have a standard USB port.  It only has a USB-C connection so I am wondering if the USB-C to USB-C cable I have won't work with the drivers.

What else can I do?

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