Ruckus switch not working

[charanrajan]

hi,

the system light is yellow. I tried factory reset multiple times 23 times actually. It still does not come on. I don’t have a laptop that has an Ethernet slot. How do i trouble shoot my switch? 

[pinky_ruckus]

Hello @charanrajan,

Thank you for the response.

Please share the cable connections between the Switch and the laptop while performing the Software recovery.

Also, please share the screenshot of the COM port images.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @charanrajan ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @charanrajan ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @charanrajan ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @charanrajan ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.