CommScope RUCKUS Community Forums

Cbaddy · ‎07-19-2023

We had a power outage a few days ago and now my switch is showing as disconnected. I saw other posts about the partition, but I'm not sure how to proceed since I can't ssh into the switch (IP address isn't responding). I've tried power cycling a few times with no help. Ruckus customer service has been no help and I'm not super technical.

There are about 20 or 30 neighbors that all have the same problem as per our community facebook group. Ruckus please help!

Cbaddy · ‎07-20-2023

"copy flash flash secondary" and "boot system flash secondary yes" didn't resolve the problem.

I ended up solving the problem using 3rd party instructions on how to update the firmware using a USB stick.

While I will mark this as resolved, to be honest, it's not because of the support from the Ruckus staff. I am very disappointed in the documentation and support from the Ruckus team. The documentation is not written so an average consumer can understand and execute it. I understand you sell enterprise equipment, but Ruckus decided to partner with Lennar, and now you decided to drop support. After this experience, I have no desire to ever buy another piece of Ruckus equipment. I'm now looking for alternatives to actually replace the entire setup.

I think you have an opportunity to be better and that would start by really going through your documentation and improving it. There is no Mac OS support and none of it is written for the average consumer. Average consumers are not telneting or SSH'ing into a network switch or AP. You should at least have a GUI interface where I can load a FW file from a website. This is something that has been on every consumer AP I've had for decades.

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Imran_ruckus · ‎07-21-2023

Hi @Cbaddy

Greetings!!!

Thank you for the response and the response.

Apologies for any inconvenience.

To avoid these issues, we suggest you Upgrade your RUCKUS ICX-7150-C12P Switch as it is on a very old Non-UFI version 08090d.

Also, please share the output of the below commands to check the current configuration and assist you in upgrading the Switch.

Please share the output of the below commands.

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Ruckus switch not recognized after a power outage