Ruckus switch is not powering on (ICX7150-C12P-2X1G)

[ammuraj]

When I looked at the Ruckus switch (ICX7150-C12P-2X1G), there is no power light. I tried remove plug and plug it back on. Same power cable worked with my monitor. Sounds like the ruckus switch gone bad. Do I need RMA? if so, what's the process

[Vásquez_Fer]

Hi @ammuraj 

1-Please provide us a complete picture/photo showing the front of the switch and that it is properly connected to a power source.

Best Regards 

Fernando Vasquez 

[ammuraj]

It says " You do not have permission to upload images" when i tried to drag and drop files.

[ammuraj]

 

 Able to do after sign in

[Yarenis]

Hi @ammuraj

Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 is no longer powering up, this unit must be RMA (return merchandise authorization), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat Link

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community