Ruckus switch ICX 7150 - IP lost after hard reset

[mshrivas]

Hi,

As you asked me to create a new ticket, so here it is. There was a power outrage in my home. After that, the wifi got really slow. Before that, the switch ICX 7150 used to show 'disconnected' in the unleashed dashboard. Also, it didn't have the latest firmware to work with unleased. However, I had ignored it because the wifi was working fine, and I got busy at work.

After the recent power outrage, I went through some topics here and found similar issue raised by members. I tried to fi it myself so I did hard reset on switch because I didn't have login/password credentials and none of the default credentials worked. After the hard reset, the switch has no IP address. I would need your help to configure the switch to its latest firmware, and to be able to connect it in the unleased. I hope after this fix, the wifi should start functioning properly. I have Macbook and no windows laptop to work with.

Thank you,

[Imran_ruckus]

Hi @mshrivas 

Thank you for your response and the update.

Since you are encountering the message "Key already exists. Please zeroize it", (below is the screenshot) please run the following command and then repeat the reset steps:

Commands:

enable

configure terminal

crypto key zeroize rsa

After completing the reset username/password once again, try using the upgrade tool again.

If the issue persists, could you please attempt running the upgrade tool on a Windows laptop?

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

It didn't work. I do not have a windows laptop. Thanks,

[Imran_ruckus]

Hi @mshrivas 

Thank you for your response and the update.

If the issue still persists, you may need to upgrade the Switch manually using a USB drive. Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed steps:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-RUCKUS-ICX-...

Should you require any assistance during the process, please let me know, and I will be glad to help.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Okay, what's the recommended software version? The link is outdated. 

[Imran_ruckus]

Hi @mshrivas 

Thank you for your response.

The recommended version for Lennar Home users is 08095g, as noted in the article. The upgrade tool is also designed to update Lennar Switches to this version; however, it seems it did not work in your case.

Important note: Since your Switch is already running on UFI version 08090d, you can skip the “A. Initial version upgrade” section. Instead, directly download version 08095g and proceed with the commands related to this version as outlined in the article.

Please let me know if you have any further questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support