Configuring using laptop through cat5e cable

[VKPATEL]

Hello Rukus Team,

This is Victor, we just purchased lennar home from a friend last month. Trying to configure rukus 7150 using laptop via cat5e ethernet.
Connected laptop to cat5e and rukus 7150 to one of 12 ports. Then tried finding wifi signal for configure me, but never comes up. Tried searching 192.168.0.1 or 0.22 for configure me page, but no page opens. Can you please help me what am I doing wrong?

Do i need to press reset for 30 seconds then configure me page would come up? Objective is to reset the access point names and password using laptop and cat5e cable to rukus.

Plz let me know

Thank You

[Imran_ruckus]

Hi  @VKPATEL 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[VKPATEL]

Yes, it is lennar home.

We bought the home and ruckus came witb it.

[VKPATEL]

Hello Rukus Team,

As I mentioned it is a Lennar home and its Rukus 7150 that came with the home when I purchased it. It has 3 access points connected via Ruckus 7150. I tried resetting 7150, Lights were flashing, however the issue im having is : connecting Laptop to 7150 using cat5e cable and cannot see the confige.me-xxxxx connection. I tried all the different ports which were ioioi, 12 ports section as well as the end 2 ports, but I cannot see configu.me internet. I know if I can connect to confige.me I'd be able to search unleash.ruckuswireless.com to open the login page.

I've also tried resetting Accesspoint so that way I can probably see confige.me connection on iPhone on unleashed app but that also doesn't work. So can you please help me how can I connect to confige.me so that I can change the username and password information. PLEASE

[Imran_ruckus]

Hi @VKPATEL 

Greetings!!!

Thank you for the confirmation and for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Homes, and you have already tried a factory reset of the Access Points with no luck.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an Ethernet cable from the router to a laptop/PC.
3. Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support