Ruckus switch ICX 7150 - IP lost after hard reset

[mshrivas]

Hi,

As you asked me to create a new ticket, so here it is. There was a power outrage in my home. After that, the wifi got really slow. Before that, the switch ICX 7150 used to show 'disconnected' in the unleashed dashboard. Also, it didn't have the latest firmware to work with unleased. However, I had ignored it because the wifi was working fine, and I got busy at work.

After the recent power outrage, I went through some topics here and found similar issue raised by members. I tried to fi it myself so I did hard reset on switch because I didn't have login/password credentials and none of the default credentials worked. After the hard reset, the switch has no IP address. I would need your help to configure the switch to its latest firmware, and to be able to connect it in the unleased. I hope after this fix, the wifi should start functioning properly. I have Macbook and no windows laptop to work with.

Thank you,

[Imran_ruckus]

Hi @mshrivas 

I hope this message finds you well.

Thank you for your communication regarding the current Switch version and for acknowledging the completion of the password reset process. We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Hi Imran,

After following a similar thread, I had tried this step yesterday but didn't work. I tried just now and didn't work. I have also attached the ICX IP access gui screenshot - to show that my credentials work, but the same credentials do not work in the upgrade software for mac.

[Imran_ruckus]

Hi @mshrivas 

Thank you for your response and the update.

Kindly ensure that only the IP address is entered in the ‘Switch IP’ field on the upgrade tool dashboard, without including ‘http://’.

If the issue persists, please provide the outputs of the following commands from the Switch CLI:

enable
show version
show flash

Please feel free to reach out if you have any questions or need further clarification.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Hi,

yes, I had used IP address without http://

192.168.1.xx

login/password

Yesterday, I did password reset again. After connecting usbc-console cable.

from mac terminal: screen /dev/tty.usbserial-A9L4QDQB 9600

switch power off and on

waited for a few sec, and then interrupted boot (before the count down finished)

> no password

>boot

I let it finish.

I see the prompt as "ICX7150-C12 Switch>".

Let me provide you the outputs of your requests. Earlier, I was seeing  ICX switch Router> , this time it shows ICX switch>

[Imran_ruckus]

Hi @mshrivas 

Thank you for the response and the update.

Could you please verify the correct IP address of the switch once again using IP Scan?

Additionally, kindly try logging in to the CLI using the SSH option and share the output with me.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support