Ruckus switch ICX 7150 - IP lost after hard reset

[mshrivas]

Hi,

As you asked me to create a new ticket, so here it is. There was a power outrage in my home. After that, the wifi got really slow. Before that, the switch ICX 7150 used to show 'disconnected' in the unleashed dashboard. Also, it didn't have the latest firmware to work with unleased. However, I had ignored it because the wifi was working fine, and I got busy at work.

After the recent power outrage, I went through some topics here and found similar issue raised by members. I tried to fi it myself so I did hard reset on switch because I didn't have login/password credentials and none of the default credentials worked. After the hard reset, the switch has no IP address. I would need your help to configure the switch to its latest firmware, and to be able to connect it in the unleased. I hope after this fix, the wifi should start functioning properly. I have Macbook and no windows laptop to work with.

Thank you,

[mshrivas]

ls dev/*usb*

zsh: no matches found: dev/*usb*

[mshrivas]

The switch IP is playing cat and mouse with me. I had to restart router. After that, the IP to switch is lost. I then followed step 2. I switched the ethernet port to one of the 12. I re-started router. I checked LanScan, no IP is assigned to switch. In fact, 1.64 is assigned to none. Needless to say that this is getting really frustrating. Any help?

[mshrivas]

I have described the steps/process in my 1.5 hrs efforts. Please read.

Now, I disconnected power pug from router and switch. After this, I checked LanScan and 1.64 is assigned to switch.

When my mac wifi is connected to Ruckus wifi (that I had created a few weeks back), the switch IP 1.64 is unreachable. I think 1 AP is also unreachable.

when my mac wifi is connected to AT&T wifi, the switch IP 1.64 is reachable i.e. ping to IP works. But 1 or 2 out of 3 APs IPs are unreachable. Physically, all APs have got power and I can see the green LEDs.

Okay! Now, I'm going to restart switch. power OFF/ON. 

so after restarting switch, I see the 1.64 IP is still assigned to switch. With AT&T wifi, I see switch IP and 2 other AP IPs. One AP IP is lost.

switching wifi to Ruckus wifi - this time, the switch IP is reachable. One 2 out of 3 APs IPs are reachable. Upon manual inspection, I noticed that one AP's (not the master one) power LED is toggling green (not solid).

I hope you can make some sense out of this paradox. I will wait for some useful suggestions.

[mshrivas]

Since USBC-USBC and USBC-RJ45 didn't work. I have placed an order for USBC-Console cable 

[link removed]

Please send me instructions with this cable.

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

Thank you for your response and the update.

The issue with the AP should be resolved once we fix the Routing Code.

Regarding CLI access, could you please try connecting via Telnet? The detailed steps are provided in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Additionally, I recommend trying to access the CLI using a Windows laptop, as it simplifies the troubleshooting process.

Please let me know the outcome after trying these steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support