Solved: RUCKUS Forums - Re: Ruckus stopped working after recent power outa... - Page 2

Amulyabhat · ‎06-29-2025

After a power outage a couple of days ago, My Ruckus has stopped working. I just see the amber and yellow light. I was provided by a friend to follow instructions in an article "How to perform a software recover on an ICX7150 switch". When following the instructions and after connecting the two cables, when I try to open PUTTY under a "COM" session, it display an "error". I went into device manager to see if the USB "COM" connection was detected, but I do not see it. This is the exact same place I got stuck the last time around when the same issue happened. After many weeks of back and forth, I was sent an RMA, with a new ruckus box and then it has worked. Until, the power outage a couple of days ago, and I am afraid it is again the same issue and I am stuck at the exact same place.

Imran_ruckus · ‎06-30-2025

Hi @Amulyabhat

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding to CLI/Console access, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Amulyabhat · ‎06-30-2025

35 to 40 times? I tried about 5 times and no luck. Everytime I do the reset it goes back to the Amber and green light as shown in the image below. I am also attaching the image of the usb to type c connection from laptop to switch

Amulyabhat · ‎06-30-2025

here is a clear photo of laptop connected to switch and the putty stuck on boot mode

Amulyabhat · ‎06-30-2025

Now PUTTY is continuously just churning commands such as below, how even I am unable to type any new commands>>

Amulyabhat · ‎06-30-2025

Another screen shot of PUTTY, as you will see it says something sbout "Flash" being "failed". Also at this point I have pressed the hard reset button with paper clip over 40 times

Imran_ruckus · ‎06-30-2025

Hi @Amulyabhat

Thank you for your response and for sharing the information.

Based on the image you provided, it appears that one of the Software Recovery cables is connected to the incorrect port on the RUCKUS switch.

Please refer to the screenshot below and ensure the cable is connected to the correct port.

Once corrected, kindly restart the Software Recovery process from the beginning.

Please let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Ruckus stopped working after recent power outage