Ruckus not working since I switched internet carriers

[Gbunch702]

I recently switched carriers to Cox and neither of my ruckus extenders are working now. Only getting a red light. Need help resetting so they work, please

[Imran_ruckus]

Hi @Gbunch702 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after changing Internet carriers or Internet Service Providers (ISP)

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Also please Make sure it is plugged into a well-known outlet/power source.

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch and how many are affected? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Gbunch702]

I have two of those and each only has a red power light on. I am trying to include a picture I took, but this site is not letting me. 

[Gbunch702]

I have 3 pictures and it tells me that even one is too large to upload. Not sure how to get a picture uploaded if it’s too large. This is frustrating. Has to be an easier way to do this than over email

[Imran_ruckus]

Hi @Gbunch702 

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.