Ruckus not working after power outage

[khaleelmansur]

@Imran_ruckus can you please help with this one? 

I tried to reset and the amber lights are flashing and not able to force reset too. 

khaleelmansur@gmail.com

404.824.0444

[Imran_ruckus]

Hi @khleelmansur

Apologies, we cannot proceed further without your help in trying to troubleshoot this issue.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And please note, this forum is on a best-effort support basis.

Please perform the software recovery process and let us know if you get stuck at any step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[khaleelmansur]

Hi Imran, I have tried to reboot the switch using Putty n all. It is not working. 

[khaleelmansur]

Also the downloads folder did not have boot folder and i am unable to telnet  from the Putty for Serial as i was not able to find the COM number from my machine's ports. Please let me know.

[Imran_ruckus]

Hi @khaleelmansur 

Greetings!!!

Thank you for the response and the update.

Please note, that serial connection to the Putty does not require Telnet or SSH to access the CLI. You can select the Serial option in the Putty and enter COM port details as per your Device Manager. (Refer to the below screenshot for the same)

Could you please share Pictures of the Switch with the software recovery cable setup and a screenshot of the Device Manager showing the COM ports information?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[khaleelmansur]

Hi Imran would you be able to help me with any paid service? This system sucks.