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Ruckus not powering up the Aps

New Contributor

Internet is active, but ruckus system light is amber and all 3 access points have no power.

I have attempted to reset the Ruckus twice and still no connection to APs.  

I am not technical and need phone support.  Can someone please call me?


Not applicable

I have the same problem as the OP, but do not have the time, equipment (laptop with ethernet port) or tech know how to do the above procedure. Frankly, I think it's lame that you would have a customer do all of this. Is there any way to get in person Ruckus support on this?

Hi @Anonymous 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Note : you can hire a third party on site tech , but we do not offer this service

Best Regards 

Fernando Vasquez