CommScope RUCKUS Community Forums

Pinderhayer · ‎08-02-2024

My device is powering up anymore and has not lights on either. I have tried multiple power cables and power cycled the device and router as well. Online forums suggest to reset it with a pin have not worked either. This is my second forum post. I have been waiting to receive help for over a year now, due to communication only through this forum. I will post the videos and photos I have previously submitted to this thread. Nothing has worked to date.

Imran_ruckus · ‎08-27-2024

Hi @Pinderhayer

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it stays dark with no LEDs. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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